Skip to content

    Refund Policy

    Last updated: October 9, 2026

    This Refund Policy describes how PALMONITECH ("we", "our", or "us") handles refunds for subscriptions to our products, including PalmoniGuard, PalmoniTrack, and PalmoniLedger. It forms part of our Terms of Service and applies to purchases made through https://www.palmonitech.com as described on our Pricing page.

    1. Overview

    Our services are billed as recurring subscriptions. We want you to be confident when you subscribe, so we keep refunds simple and predictable. Unless stated otherwise, refunds are issued to the original payment method.

    2. 14-Day Money-Back Guarantee

    If you subscribe to a paid plan for the first time, you may request a full refund of that first payment within 14 days of the date of purchase. This guarantee applies once per account (or per organization, for organization-level purchases) and does not apply to renewal payments.

    3. Cancellations and Pro-Rata Refunds

    You may cancel your subscription at any time. After cancellation, your access continues until the end of the current billing period:

    • Monthly subscriptions: cancellations take effect at the end of the current monthly period. Payments for periods already served are not refundable.
    • Annual and other prepaid subscriptions: outside the 14-day guarantee, you may cancel and receive a pro-rata refund for whole unused billing months remaining in the prepaid term, calculated on the amount actually paid.

    4. Non-Refundable Items

    • One-time setup, onboarding, or custom development fees
    • Usage-based or overage charges for service already provided
    • Applicable taxes, where the tax authority requires them
    • Payments made under a separately negotiated contract, which follows that contract's terms

    5. Free Trials

    During a free trial you can cancel at any time and you will not be charged. Trial periods do not automatically convert to paid subscriptions unless you explicitly subscribe.

    6. How to Request a Refund

    1. Email [email protected] from the email address associated with your account, with the subject line "Refund Request".
    2. Include the product, plan name, date of purchase, and a brief reason for the request.
    3. We will review your request and respond within 5 business days. If approved, the refund is issued to your original payment method.
    4. Depending on your payment provider, it may take up to 10 business days for the refund to appear on your statement.

    7. Changes to This Policy

    We may update this Refund Policy from time to time. The version in effect is the one published on this page at the time of your request, and the "Last updated" date above reflects the most recent revision.

    8. Contact

    For questions about this Refund Policy, contact us at [email protected]. See also our Terms of Service.